RETURNABLE ITEMS
Items that can be returned are:
– Non-custom made leather goods.
NON-RETURNABLE ITEMS
Items that can’t be returned are:
– custom products (such as personalized items).
– digital items.
– products that are damaged, soiled, ruined, altered or worn.
– if the wrong shipping address was provided at the time of your order.
HOW TO RETURN SOMETHING
If you are not fully satisfied with your product (this option does NOT apply to custom items), you have up to 14 days after the delivery day of your order to return the product(s) and receive a refund, provided that the returned product(s) are in the same condition as it was in upon your receipt. This means that the product should not be damaged, soiled, ruined, altered or worn and everything should be intact. Please kindly note that returns with signs of use will be rejected.
Please contact me at orders@noisycrafting.com or you can use the module at the end of this page, which is compliant with the EU consumer protection law, if you would like to return a product the same week you received it/them, and include your order number in the email. I will email you the return shipping address.
NOISY Crafting is not liable for the cost of returns. Please send your returns via a tracked delivery service. I can’t accept responsibility for lost packages. If you are outside of the EU Trade Zone, fill out your customs declarations correctly stating “return of goods to the business owner no custom charges due”. If the Custom labels are incorrectly filled out I’m not liable for any customs charges and the parcel will be returned to the sender.
Include your order number or a copy of your invoice in your return package, so I know which order to refund upon receiving it.
The refundable amount only applies to the price that was paid for the product(s), meaning the shipping costs (of both ways) will not be refunded and remain the client’s responsibility. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
ALL THE CUSTOM MADE PRODUCTS ARE NOT RETURNABLE OR REFUNDABLE
However, if you have a serious problem with your item, please contact me at orders@noisycrafting.com and I will do everything I can to make sure you are satisfied with your piece. Issues will be evaluated on a case-by-case basis.
DAMAGES AND ISSUES
Please carefully inspect your order upon receiving it and contact me immediately if there’s any damage that occurred during shipping, or if the item is defective, damaged or if you received the wrong item, so that I can evaluate the issue and make it right. NOISY Crafting is not liable if you ordered the wrong item.
As always for any question, doubt, concern you can send me an email at noisycrafting@gmail.com
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.
The return&refund were last updated on: 19/06/2026.