Shipping policy
ORDER PROCESSING TIME
Processing time for ready to ship items is 3-5 business days.
Processing time for made to order items can vary between 1-2 weeks to 3-4 weeks, after receipt of payment.
SHIPPING LOCATIONS
Right now I offer worldwide shipping exclusively via UPS.
You can check the complete list of countries here. If your country is not mentioned, or you’re having issues at the check out, please contact me before placing an order, thank you. You can check the list of the countries If your country is not mentioned in any of these lists above, or you’re having issues at the check out, please contact me before placing an order, thank you.
For the successful delivery, I ask you to provide the exact and valid shipping address and contact details at the time of your order, including phone number and email address (Phone number and email are used by the courier and are very important to contact you in case of need).
SHIPPING TIME
All orders are shipped via UPS, with an approximate delivery time of:
• Italy: 1-3 business days
• EU: 3-12 business days
• USA: 5-12 business days
• United Kingdom: 5-12 business days
• Rest of the world: 8-16 business days
Delivery times might change due to various reasons. You’ll always be updated on your package status.
TRACKING NUMBER
A tracking number is provided for all orders. Orders usually arrive within the time frame stated above, Monday to Friday, not including weekends and holidays, but could take longer depending on customs sometimes. Domestic orders take approximately 2-3 business days, monday to friday, not including weekends and holidays. You can always check the shipping status on the courier website with your tracking number to be updated.
PROCESSING TIME AND SHIPPING TIME
Please note that shipping time and processing time are two different things, and should be added to each other to have the full time schedule of your order. Shipping time does not include the processing time. The processing times are listed above, they vary from item to item, and if the processing time of your order varies you’ll be notified.
CUSTOMS AND IMPORT TAXES
The shipping fee covers only the price of the delivery service. Possible import tax/tariffs you might have are not included.
Customs and/or import taxes and/or tariffs are the sole responsibility of the customer.
NOISY crafting can’t and won’t be held responsible for any fees incurred. Refusing to pay the tariffs will cause the parcel to be sent back to NOISY crafting, at an extra cost for the business, in which case refunds will have a % deduction to compensate for the expenses.
Outside the EU the charges you might have vary country by country. Please check what your country’s import restrictions are from the EU, before purchase and understand that I am not responsible for any customs fees, duty fees, or applicable taxes on international purchases you might have.
IMPORTANT INFOS
You can always check out the UPS Site here: https://www.ups.com/it/it/home for more information.
Make sure the shipping address you provided is up to date and you will be able to accept delivery of your parcel during business hours on the address provided. If you are unable to accept delivery within 5 business days, the shipping provider will automatically dispose of it after which I can not provide a refund for you. If the wrong shipping address was provided at the time of your order, please contact me via email at orders@noisycrafting.com, within 24 hours of your purchase. In the email please include: your order number and your full name and the correct shipping address.
If the item was already shipped or delivered, I’m unable to refund the order or ship a new one. It is the responsibility of the buyer to provide a valid shipping address at the time of the order and NOISY crafting cannot be held responsible for any loss in value if the incorrect address was provided.
Once the parcel is shipped I can’t change the shipping address or cancel the order until the first order is returned to me. The return of any order is the buyer’s responsibility.
GENTLE REMINDER:
Completing the custom process and accepting the delivery of the parcel is the responsibility of the buyer and NOISY crafting can’t be held responsible for any loss in value. For this reason please check what your country’s import restrictions are from the EU before placing your order and understand that I’m not responsible for any customs fees, duty fees, or applicable taxes on international purchases you might have.
And if your package shows it has been delivered and it is not at your business or home, please contact UPS with your tracking number. In some countries, the courier requires a signature on deliveries while in others they can leave your package without a signature. NOISY crafting can’t be held responsible for any loss in value if the courier is allowed to leave your package without a signature. Please be mindful and careful of your shipping situation.
